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iMA Workshops
Advice & Management offers iMA workshops that bring added value
to the way your company works and improve your company bottom-line.
These workshops aim to:
- Improve communication between staff, teams, departments and customers;
- Increase cooperation leading to improved organisational effectiveness;
- Helping to achieve personal and company goals;
- Improve working relationship;
- Reduce stress and tension;
- Reduce absenteeism and staff turnover;
- Increase productivity and sales;
- Manage people the way they want to be managed;
- Build morale.
Advice & Management runs the following workshops:
- Human Resources Audit
- iMA Essentials
- High Performance Team Builder
- Sales Professionals
- Customer Driven Service Workshop
Do you know which colour you are? Fill out the iMA questionnaire now and find out.
Workshop - Human Resources Audit
Which colours do I have in my company? Are they playing the right role to ensure greatest efficiency?
Outline
The Advice & Management iMA Human Resources Audit is quick and simple and is an effective management tool that will help you to recognise and utilise your Human Resources to ensure indomitable efficiency.
How does it work?
For the Advice & Management iMA Human Resources Audit, each member of your team, department or organisation fills out a simple 10-question online questionnaire. It allows you to identify each individual's dominant pattern of behaviour (iMA style).
When everyone has completed this questionnaire, you will receive a report detailing each person’s iMA style. This gives you a valuable insight into and understanding of your employees’ style of communication.
You will also receive an “At a Glance” Reference Guide, detailing each employee’s strong points, their communication style and how best to manage them. By following this “instruction manual” you will optimise individual and collective performance.
The benefits of a Human Resources Audit
When an individual’s dominant pattern of behaviour has been defined and understood, this will help you understand:
- How they think
- How they like to give and receive information
- How they operate under stress
- Their strengths and weaknesses
- The best way to manage, motivate and delegate to this person, and how they respond to criticism.
Furthermore, when this Human Resources Audit is followed up by one of our other half-day iMA workshops, this awareness and understanding will enable:
- improved communication between individuals, teams, departments and across the organisation as a whole;
- increased co-operation leading to improved organisational effectiveness;
- a reduction in stress and tension;
- increased self-awareness and understanding of others;
- improved working relationships.
Do you know what colour you are ?
Fill out the iMA questionnaire now and find out.
Workshop - iMA Essentials
How do I improve my communication and my impact on others? (half-day course)
Outline
The workshop on iMA Essentials is a half-day course which covers the knowledge, skills and self-awareness required to bring about a significant change in the way employees communicate and interact with others.
Whether participants are in the front line or back office, in management or production, customer service or administration, sales or technical, they learn and understand the language of iMA and are able to utilise it immediately on their return to work.
Prior to the programme, participants complete the online iMA questionnaire to help them identify their iMA style. They will then attend a specially-designed half-day training session that covers:
- How to identify another person’s iMA style
- The four basic iMA styles overview
- What is behavioural adaptability?
- How to modify your directness and openness
- Tension among the styles
- Action plans with all four iMA styles
- How to adapt to the different iMA styles
The benefits of attending the iMA Essentials workshop
- By implementing the language of iMA, organisations experience the following benefits:
- improved communication between individuals, teams, departments and across the organisation as a whole;
- increased cooperation leading to improved organisational effectiveness;
- a reduction in stress and tension;
- increased self-awareness and understanding of others;
- improved working relationships.
Do you know what colour you are ?
Fill out the iMA questionnaire now and find out.
Workshop - High Performance Team Builder
How can you create a strong team spirit and attain your objectives?
Outline
The iMA High Performance Team Builder workshops teach participants how to recognise the needs of every team member and create the desire to achieve the goals of the company.
Through greater understanding of why people do what they do, the workshop introduces a systematic approach where people are treated the way they want to be treated resulting in increased cooperation and reduced tension.
This makes the process of motivating, delegating, planning and supervising enjoyable and meaningful for every member of the team.
Programme content
The iMA High Performance Team Builder workshop is a half-day training session. Prior to the session, participants complete the online iMA questionnaire to help them identify their iMA style.
They then attend a specially-designed 1/2 day training session where they will learn how to maximise productivity by identifying individual strengths. They will also learn:
- How each person looks at the world, and their preferred behavioural style.
- How each person expects others to communicate with them.
- How each person wishes to be managed.
- How each person operates under stress and what to do to ease tension.
Participants will be given guidelines and general strategies for each iMA style to become more effective in:
- managing relationships;
- developing a strong sense of purpose;
- understanding their other team members;
- building bridges of compatibility;
- paying attention to individual preferences;
- bringing out the best in everyone.
Do you know what colour you are ?
Fill out the iMA questionnaire now and find out.
Workshop – Sales Professionals
Using iMA dialects to improve your sales figures
Outline
The world of business has changed and continues to change dramatically and rapidly. All of these changes have created an environment in which sales people must adopt new attitudes, learn new skills, and gain a new understanding to approach their markets and work with their customers.
Today’s customers buy differently, so today’s sales people must sell differently. Success in sales today is matching your selling style with your customer’s buying style... sales is a matching process...
You match the right product or service to your customer’s needs and your selling style with the customer’s buying style. Every day your customers are giving you the keys to what makes them tick through their facial expressions, body movements, voice tone and the words that they use.
Programme content
The iMA Sales Professionals workshop is a half-day training session that can help you and your company become more effective and develop a competitive edge.
Prior to the session, participants complete the online iMA questionnaire to help them identify their iMA style. They will then attend a specially-designed half-day training session that covers:
- How to increase sales and friends
- Tips for selling to High Reds, High Blues and High Greens
- General selling strategies
- How to create positive interactions
- What to avoid
The iMA Five Steps to Successful Sales:
- Contact
- Explore
- Collaborate
- Commit
- Assure
Do you know what colour you are ?
Fill out the iMA questionnaire now and find out.
Workshop – Customer Driven Service Workshop
Make customer services more effective, positive, customer-focused, and encourage customer loyalty.
Outline
Everywhere you turn today, you hear about the importance of customer satisfaction. You might think that service is getting better with each passing moment. Surveys, though, suggest otherwise.
One customer in four is thinking about leaving the average business at any given time because of dissatisfaction.
What’s wrong? Too many companies and employees view customer service as something that happens once and is then over, and thus neglect it. True service doesn’t just focus on a one-time event, but on building a sustained, positive relationship.
Organisations and people with a positive attitude towards service know that each contact is an opportunity that may never come again. Such encounters typically produce either a:
Moment of Magic: positive experiences that make customers glad they do business there;
Or a
Moment of Misery: negative experiences that irritate, frustrate, or annoy.
The key to creating a Moment of Magic is exceeding a customer’s expectations. However, what works for one person may not work for another. Therefore this half-day workshop demonstrates how you can utilise knowledge of iMA styles to create Moments of Magic.
Programme content
The iMA Customer Driven Service Workshop is a half-day training session that can help you and your company become more effective and develop a competitive edge.
Prior to the session, participants complete the online iMA questionnaire to help them identify their iMA style. They will then attend a specially-designed half-day training session that covers:
- How to identify another person’s iMA style
- The four basic iMA styles
- How to adapt to the different iMA styles to create Moments of Magic
- A toolkit of strategies and behaviours to deal with each iMA style effectively
See the brochure below for an overview of how each iMA style should be dealt with in a customer driven service environment. Each of these will be explored during this highly interactive half-day session.
Do you know what colour you are ?
Fill out the iMA questionnaire now and find out.
